Returns

VELVET SWIMWEAR does not operate on Public Holidays, all returns will be processed the following working day

NEED TO RETURN YOUR ORDER?

It’s very Easy bonita! If you are not in-love with the product that you have purchased, Velvet will provide you with a full STORE CREDIT.

RETURNS POLICY

Items must be return within 15 days of purchase date.
All returns will automatically be issued a Store Credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).
We do not offer refunds for change of mind or incorrect sizing.
Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note- Velvet Warehouse undertake strict quality control on every item prior dispatch & upon receiving return).
Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).
Velvet is not responsible for return shipping costs.
We do not issue Store credit or refund on original shipping charges.
Velvet hats cannot be return for incorrect sizing due hygiene reasons, please read carefully the size guide in our FAQ to know you correct size.

EXCHANGES

A Store Credit will be issued, so you can re-purchase a new item.

If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

CONDITION OF RETURN

All Hats/Swimwear must be returned:

In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
With all Tags attached in original packaging.
In original undamaged Hatbox / Mailing bag of swimwear
In the same condition, as delivered to you.

WHAT CANNOT BE RETURNED

Sale items can NOT be returned (Excluding full priced items purchased using a discount code)

For Safety/ Hygiene purposes, the following cannot be returned:

Swimwear (without a hygiene sticker)

HOW DO I MAKE A RETURN?

Simply email us for a Returns form.

Print this Returns form.

Ensure your returning item ticks all our Return policy requirements.

Fill out your details clearly.

Include the Return form into your returning package.

Please send your return to the following address:

AUSTRALIAN Customers:

Email us to create & print your returns label

Note- With this label, you simply need to only pop the return into your local Australia Post box.

UK & US Customers:

Email us to create & print your returns label

Note- With this label, you simply need to only pop the return into your local post box.

INTERNATIONAL Customers:

“VELVET SWIMWEAR Returns Centre.

ORDER NUMBER #: ____________

67A Hydrae St. Revesby NSW 2212

Sydney, Australia.

RECEIVED A FAULTY ITEM?

Not to worry bonita! If you have received a faulty Item, please email our Customer Support team (within 5 days of receiving package) via (admin@velvetswimwear.com.au) to be instructed what to do PRIOR Shipping your return.

You will not be reimbursed Returns fee’s if our Support team have not advised you Via email, prior returning the faulty package.

Be sure to use a traceable delivery method for returning your item/s, as Velvet is not held responsible for lost/ damaged returns in transit.

NOTE:

Returns received later than 20 days from Purchase date, a $5.00 AUD processing fee will be deducted from your Store Credit Note.

Returns received later than 25 days, will not be accepted & will be returned to the customer.

ASSESSING THE RETURN

Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.

Non-returnable items &/OR returned items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.

REFUNDS & PROCESSING TIMEFRAMES

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

Refunds will be issued to the same method of payment used to create the order.

For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first

You will be informed via the email address that you provided for your order, when this transaction is complete.

Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email.

NOTE

VELVET SWIMWEAR does not operate on Public Holidays, all returns will be processed the following working day.

AfterPay & LayBuy Returns:

AfterPay & LayBuy returns undergo the same process.

Your personal agreement with AfterPay & LayBuy still stands & you will continue to pay any scheduled repayments.